Where do you ship from?
US warehouses for in-stock items. Delivery is 3-8 business days.
How can I track my order?
You'll get a tracking link by email within 1-2 days of ordering.
What if my pet doesn't like it?
30-day money-back guarantee, no questions asked. Email support@coolpupco.com.
Is the ChillMat safe for chewers?
There's no gel inside - it's woven ice-silk fabric over a cotton core. Nothing toxic to chew out, though no mat is a chew toy.
How do I clean the ChillMat?
Machine wash cold, air dry.
Do you offer bundle discounts?
Yes - multi-packs are priced below buying separately, and free shipping kicks in at $35.
Can I change or cancel my order?
Email us within 12 hours of ordering and we'll catch it before it ships.